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Introducing Custom Cancellation & No-Show Policies
Introducing Custom Cancellation & No-Show Policies
Support Agent - Lily avatar
Written by Support Agent - Lily
Updated over a week ago

Introducing Our New Custom Cancellation and No-Show Policy for Barbers

In the fast-paced world of barbering, managing appointments efficiently is key to maintaining a thriving business. We are excited to announce the launch of our latest feature: the Selective Cancellation and No-Show Policy.

What is the Custom Cancellation and No-Show Policy?

The Selective Cancellation and No-Show Policy is a dynamic feature designed to allow barbers to tailor their cancellation and no-show policies to individual clients. Whether you want to apply a strict policy to certain clients or exempt others from your global policy, this feature gives you the power to customize your approach based on specific client relationships and needs.

Key Features and Benefits:

Custom Policies for Individual Clients:

  • Create and apply unique cancellation and no-show policies for each client. Adjust terms to accommodate individual circumstances, providing flexibility in your scheduling.

  • Exempt specific clients from your global policy for personalized service, ideal for loyal clients or special cases.

Improved Client Relationships/Flexibility:

  • Tailor policies to demonstrate commitment to client needs, enhancing satisfaction and loyalty.

  • Control which clients follow stricter policies and which have more lenient terms, ensuring smooth business operations.

Enhanced Scheduling Efficiency/Profitability:

  • Effectively manage cancellations and no-shows to minimize their impact. Optimize time management and maximize earning potential.

How It Works:

  1. Setting Up Custom Policies:

    • Go to your Client List, select a client, click 'Edit' and define specific terms for their cancellation and no-show policy.

  2. Exempting Clients from Global Policy:

    • Within the client's profile, exempt them from the global policy, allowing them to book and cancel without being subject to a fee.

  3. Managing Policies:

    • From the Settings tab, view and update Global policies for all clients. Adjust terms based on client behavior or business needs.

For more information or to get started, visit our website or contact our support team! Try out the Custom Cancellation and No-Show Policy today and experience the benefits of a more tailored and manageable scheduling system.

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