If your account has been downgraded to LITE, barbers won't be bookable or discoverable on theCut. You can upgrade your account to PRO on our Subscription Portal : https://subscription-portal.thecut.co/login .

PRO is our paid subscription tier! This allows are barbers to have their profiles bookable, be eligible for mobile pay and be discoverable on theCut Search for clients!

LITE is our free version that does allow the barber to manually manage their bookings and schedule but clients will not be able to book with the barber on theCut themselves and will not be searchable with a LITE profile.

If your appointment is still in requested status we strongly suggest you do not go to your appointment. Wait until the barber confirms the appointment during an appropriate time period for you. If it is still in Requested status on the day of your appointment you can cancel the appointment and find a new barber to book with. Your preauthorization will void after cancelling.

Was the appointment Confirmed and the barber has a Cancellation Policy?

If the appointment remains in Confirmed status you have not been charged. The preauthorization will expire after about a week if the barber does not cancel or complete the appointment.

We issue preauthorizations any time an appointment is booked via Mobile Pay. For a client, you may see a pending charge ending in AU or AUTH or PENDING. Depending on your bank. If a preauthorization has expired, it may take some time for the funds to be released back to your account.

AUTH or AU are tags that you may see on a Preauthorization. These are updated if there is an update to the transaction total (i.e. update to tip or change in service) Feel free to reach out to us directly if you had multiple charges or multiple appointments.

We do not provide clients to barbers. We are a business building platform that makes it easier for clients to book and for barbers to manage their Client's and bookings.

Our Suggested Filter is constantly updating and takes into consideration a few settings from the barbers profile. The best way for clients to search for a barber is by using their name Zip Code and adjusting the search filter to 'Distance'. This will allow the barbers in the closest proximity to be shown to the client for review.

If the amount disbursed to you through Mobile Pay is more than $20,000 and you have conducted more than 200 transactions, we will to send you a 1099-K form during tax season. However, you can reach out to us at [email protected] and we can prepare and income report detailing all of your transactions processed through the app.

Income Reports will be mailed out to all our barbers during the first week of the year!

If the status on your appointment is 'Authorized' or 'Pending' then no fee has been charged and only a preauthorization has been issued. Preauthorizations expire after about a week and those funds are released back into the account.

Your account may be on LITE if clients are unable to book. They will see the error "This barber is no longer bookable". If your are on PRO, hours are enabled, services listed and location set then your books will be open for clients to book you on theCut.

Mobile Pay is subject to verification through our Payment Processing company Stripe.

Not all our users are approved for Mobile Pay and there may be a few reasons but unfortunately, we are unable to provide information on our proprietary process.

Typically our team will take 1-2 business days to review and you will receive an email if your account is approved.

If you would like a secondary review please let us know and our team can take a look!

Feel free to send us an email if you'd like any further information!

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