Intro
When booking with Mobile Pay on theCut, we place a temporary hold on your payment method (preauthorization) to make sure funds are available. Knowing how this works — and what each appointment status means — can help avoid confusion.
1. Preauthorizations
What it is: A hold for the cost of your appointment — not an actual charge.
When it’s released: If your barber cancels or no action is taken within 7 days, the hold is automatically removed.
If canceled early: Canceling before the barber confirms will release the hold right away.
Bank declines: Even with a preauthorization, your bank can still block the payment. If this happens, contact your bank or use a different payment method.
Timeline for fund release: For most cancellations, funds are released within a few business days, but it can sometimes take up to 7–10 business days depending on your financial institution.
2. Appointment Statuses
Requested: Hold placed; canceling now will release funds!
Confirmed: Accepted by the barber; hold remains until completed or canceled. Note, this indicates that payment has not yet been fully processed but a temporary hold has been placed on the client’s financial account.
Completed: Service finished, payment processed.
Canceled / No-Show: If the barber has a policy, they can decide to charge a fee. If no fee is charged, the hold is released.
see the fees below for more information!
Processed: This status indicates that payment for the appointment has been completed and funds have been captured.
Unconfirmed: If canceled before the barber confirms, no fee is charged and the hold is released.
3. Fees
Barbers decide if they’ll charge a cancellation or no-show fee — it’s not automatic.
If no fee is charged within a few days, the hold is voided.
If the barber cancels, the hold is released immediately.
💡 Tip: If a payment is declined, reach out to your barber while you’re still in contact to reattempt payment — this is the fastest fix.
Troubleshooting Common Issues
Double-check the appointment status in the app: Ensure that the appointment now reflects cancellation ('Voided') or has been processed.
Check with your bank: If funds are still on hold beyond the expected timeline, your bank can provide detailed insights.
Contact Support: If the status in theCut app is incorrect or taking too long to update, reach out via the in-app support options.
Still have questions?
Leave a comment on this article or email us at [email protected] — we’re here to help!