You're Approved. Here's How to Start Accepting Payments
Once you've been approved for Mobile Pay, you're ready to start accepting secure payments through theCut.
This guide covers how to turn Mobile Pay on, what happens when a client books, how to complete payment, and how your funds are deposited.
Turn On Mobile Pay
How to Enable Mobile Pay for Bookings
Open Settings.
Go to Bookings ā Payment Method.
Toggle Mobile Pay on.
Once enabled, clients will see Mobile Pay as an available payment option when booking with you.
What Happens When a Client Books
When a client books an appointment using Mobile Pay:
The client adds or selects their payment method.
A preauthorization is placed for the cost of the service.
The appointment is booked with the client's payment method on file.
The payment is processed when the appointment is completed.
A Preauthorization Is Not a Charge
A preauthorization is a temporary hold used to verify that the client's payment method is valid and that funds are available.
Clients may see the hold listed as AUTH, PENDING, or something similar on their bank statement.
The client is charged when the appointment is completed, or when an eligible Cancellation or No-Show fee is processed.
If you cancel the appointment, the preauthorization is voided.
š” Tip: If a client asks why they see a pending amount before their appointment, let them know it's a temporary authorization, not a completed payment.
Check Out a Mobile Pay Appointment
Mobile Pay appointments aren't automatically charged when the appointment ends. The appointment still needs to be completed through checkout.
How to Check Out Your Client
Open the appointment.
Review the appointment and payment details.
Tap Check Out.
Select the Payment Method to be used
Mobile Pay
Tap to Pay (if eligible on iOSdevice)
Other
Complete the checkout process.
Once checkout is complete, the payment begins processing.
What If the Client Paid Another Way?
If your client pays with cash or another payment method outside of Mobile Pay, select Other during checkout to mark the service as paid.
ā ļø Important: Always confirm how the client paid before completing checkout to avoid accidentally processing an additional payment.
Track Your Payment
After checkout, your payment will begin processing and appear in your Payment Hub.
From there, you can review your payment activity and manage how eligible funds are deposited.
Choose How You Get Paid
Mobile Pay gives you different deposit options depending on your eligibility and settings.
Standard Deposit
Fee: Free
Timing: Typically 1ā3 business days
Standard Deposits send eligible funds to your connected bank account. Processing times can vary based on when the payment was completed, weekends, and banking schedules.
Instant Deposit
Fee: 1.5%
Timing: Typically within 30ā60 minutes
If eligible, Instant Deposit lets you send available funds to your eligible debit card without waiting for a Standard Deposit.
For more control over when funds are sent, see Custom Deposit Schedules for available daily, weekly, monthly, and manual options.
Protect Your Schedule
Mobile Pay also works with your Cancellation & No-Show Policy.
To charge an eligible Cancellation or No-Show fee, the appointment must have a payment method available through Mobile Pay.
Your policies determine when a fee may apply, and eligible fees are not charged automatically. You'll choose whether to process the charge.
š Related Article: Cancellation & No-Show Policy
Good to Know
A preauthorization and a completed charge are not the same thing.
Mobile Pay payments begin processing after checkout is completed.
If a client pays another way, use Other at checkout instead of processing their Mobile Pay payment.
Cancellation and No-Show fees are not charged automatically.
Instant Deposit availability depends on eligibility.
Bank processing times, weekends, and holidays can affect when deposited funds become available.
Best Practices
Review the payment method before completing checkout.
Complete appointments promptly so payments can begin processing.
Keep your connected bank account and payout information current.
Set up a Cancellation & No-Show Policy if you want additional protection for eligible appointments.
Check your Payment Hub regularly to keep track of transactions and deposits.
Still Need Help?
If your question wasn't covered in this article, our Support team is happy to help. Contact us at [email protected], and we'll get you the answers you need.