💳 Payment Methods on theCut — What You Need to Know!

🎯 What’s Important:

We offer flexible payment options so clients and barbers can handle transactions smoothly and securely. From Mobile Pay to Cash App — you’ve got choices! 🙌

💸 Payment Options for Clients

Depending on the barber, here’s what you might see available:

Mobile Pay (in-app card payment)
Tap to Pay (just tap your card/phone at the chair)
Cash App, Apple Pay, Google Pay
Cash (Reach out to your barber to confirm!)

✅ Pro Tip: Even if a Mobile Pay appointment is required to book, your barber may still accept cash or other methods at the appointment. Just message them in the app to ask! Barbers have the ability to set their payment preferences in the app, which can affect the options available to clients. For example, some barbers may enable both Mobile Pay and In-Shop payment methods, while others may prefer specific options like cash-only payments.

If the Mobile Pay option isn't visible, it means your barber has not enabled card payments. You can message your barber through the app to request that they enable this feature.

🔐 Preauthorization for Mobile Pay

If you’re booking with a card through Mobile Pay, we’ll place a preauthorization hold — not a full charge.

Here’s how it works:

A preauthorization is a temporary hold on your account for the full appointment amount.
These funds are not withdrawn immediately — just reserved.
After the appointment is completed, the final charge is processed.
Any remaining amount is released right back to your account!

💡 Think of it like reserving a table — the money stays in your account until the service is complete.

💳 Updating Your Payment Method

If you'd like to remove your current payment method, simply add a new payment method to your account.

Once the new payment method is added, it will replace the previously saved payment method.

To update your payment method:

Open the theCut app.
Go to your Payment settings.
Select the option to add a new payment method.
Enter and save your new payment information.

Your previous payment method will be removed once the new one is successfully added.

📬 Still Have Questions?

Message us directly in the app or send us an email at [email protected]. We’re always here to help! 💬