Great news! You've been approved for our Mobile Pay feature. Here's what you need to know:
After being approved for Mobile Pay head to your Settings and enable Mobile Pay for your account! After this is enabled your clients will then see the Mobile Pay options on their Booking page.
Booking an Appointment Clients can book a Mobile Pay appointment, add a payment method, and get a preauthorization for the appointment's total cost. They may notice an "AUTH" or "PENDING" transaction on their end. When a barber cancels an appointment the preauthorization is automatically voided.
Checking Out Appointments After providing the scheduled services, barbers need to CHECK OUT the appointment to process the transaction it will not process automatically at the end of an appointment. You can still accept in-person payments using the "OTHER" option if the client pays with Cash or any other payment accepted.
Funds Processing Once the appointment is successfully completed, your funds go into processing and will soon become available in your Payment Processing Hub. This can take about a day! After processing they are made available for Deposit!
Deposit Options We offer two deposit options for barbers:
Standard 2-Day Rolling Deposit: This is our default and most popular option. It takes 1-2 days for funds to be available in your bank account.
Instant Deposit: Available for a fee of 1.5%. It takes 30 minutes to an hour depending on your bank, and is sent to your debit card or account on file.
Charging for Missed Appointments If you want to charge for missed appointments, you will need to apply for and be approved for Mobile Pay. To set up a Cancellation or No-Show Policies, Mobile Pay must be the only payment option available to clients.
If mobile pay is not the only option available you will not be able to enforce these policies as there is no card available to charge on the account.
Feel free to take a look at our article Charging a Client for Cancellation and No-Show Policy for more information on setting up Policies on your account!
Feel free to leave us a comment or send us a note at [email protected] for more help!