📝 Description: How client-initiated rescheduling works and how it affects the Cancellation & No-Show Policy depending on who reschedules.

Clients can now move an existing appointment to another available time without needing you to cancel the appointment and book it again for them.

This gives clients more flexibility while reducing the back-and-forth required when their schedule changes.

Here's what you need to know when a client reschedules.

From their Appointment Details, a client can:

The client can only choose from times that are available on your schedule.

💡 Tip: Keeping your availability accurate is especially important now. If a time is open for booking, it may also be available for an existing client to select when rescheduling.

Once the client confirms their new time, their appointment is updated to reflect the rescheduled date and time.

You don't need to manually cancel the original appointment and create another one for the client.

Check the updated Appointment Details to review the new appointment information.

Because clients choose from your available appointment times, make sure your Calendar accurately reflects when you're able to work.

Your preset options are honored and can either Auto Confirm or require Manual Confirmation.

Use your Calendar to:

This helps prevent clients from selecting a time you didn't intend to make available.

Your Cancellation & No-Show Policy still applies after a reschedule — what happens depends on who makes the change.

If a client reschedules within your Cancellation & No-Show Policy window, they're prompted to create a new appointment for the new time. The original appointment remains on your Calendar and is still subject to your cancellation or no-show fee if it's later cancelled or the client doesn't show.

If you reschedule the appointment yourself, your Cancellation & No-Show Policy is voided for that appointment. Since the client may not have been able to work with the new time you selected, it wouldn't be fair to hold them to the original policy.

Clients should only be able to select from times you've made available.

If something has changed and you're no longer available for the newly selected time, communicate with the client as soon as possible and update your Calendar so the unavailable time isn't offered to other clients.

💡 Tip: If your schedule changes during the day, update your availability when it happens rather than waiting until later.

There may be situations where the client's desired time isn't available through the Reschedule option.

If they contact you about another time, you can communicate directly and determine the best next step for the appointment.

Don't cancel or recreate an appointment unnecessarily if the client can complete the change through Reschedule.

Client-initiated rescheduling makes appointment changes easier, but it also makes accurate availability more important.

A few good habits can help:

The more accurately your Calendar reflects your real availability, the easier it is for clients to move appointments without creating scheduling conflicts.

If you're having trouble with a rescheduled appointment or something about the updated appointment doesn't look right, our Support team is happy to help.

Contact us at [email protected], and we'll get you the answers you need.