Manage Your Payments, Deposits, and Business Information
The Payment Processing Hub is where you manage the financial side of Mobile Pay.
From one place, you can update your business and personal information, manage how you receive deposits, track deposit activity, and review individual transactions.
Business & Personal Details
This section contains the information used to verify your identity and business for payment processing.
If something needs to be updated, tap Edit to make changes to information such as your SSN, EIN, or other business details.
This is also where you'll find and manage information related to your 1099-K for tax reporting.
💡 Good to Know: Stripe is theCut's payment processor and hosts the verification experience. Because of this, these screens may look a little different from the rest of theCut app.
Choose Your Deposit Schedule
Your Deposit Schedule controls when available funds are automatically sent to your deposit method.
You can choose from:
Deposit Schedule | How It Works |
Automatic: Daily | Receive a Standard Deposit every business day. |
Automatic: Weekly | Choose a specific weekday, Monday through Friday, for Standard Deposits. |
Automatic: Monthly | Receive Standard Deposits on the 1st, 15th, or last day of the month. |
Manual | Automatic Deposits stop, and you choose when to initiate a deposit. |
For a full breakdown of these options, see Custom Deposit Schedules.
💡 Tip: Your Deposit Schedule controls when money is sent. Your Deposit Method controls where it's sent.
Manage Your Deposit Method
Your Deposit Method is the bank account or eligible debit card where your funds are sent.
You can add:
A bank account that accepts direct deposits
An eligible debit card for Instant Deposits
To change your Deposit Method, add the new bank account or debit card. The newly added method will become your default.
⚠️ Important: Not every bank account or debit card supports every deposit option. Eligibility can vary depending on the financial institution or card.
Track Your Deposits
The Deposits tab gives you a history of funds sent from your Payment Processing Hub.
For each deposit, you can review information such as:
Deposit type
Destination account
Date sent
Current status
You may also see the expected date for an upcoming deposit. Keep in mind that the date funds become available can vary depending on your bank's processing time.
Understanding Deposit Statuses
Status | What It Means |
Processing | Your funds are still being prepared for deposit. |
Sent | The deposit has been processed on our end and is waiting for your bank to process it. |
In Transit | The funds are on their way to your Deposit Method. |
Failed | The deposit attempt wasn't successful. |
If a Deposit Fails
A failed deposit will become available for another attempt after processing.
Once the funds are available again, you can attempt another deposit, send a smaller amount, or include those funds with a later deposit.
💡 Tip: If a deposit fails, review your Deposit Method and account information before trying again.
Review Your Transactions
The Transactions tab lets you review the payment activity associated with individual appointments.
Each transaction includes a breakdown showing:
What the client paid
Applicable fees
Your total amount being processed for deposit
This can help you understand how an individual payment moves from the client's transaction to the amount you ultimately receive.
Good to Know
Transactions and Deposits Aren't the Same Thing
A transaction is an individual payment associated with an appointment.
A deposit is money being sent from your available balance to your connected bank account or eligible debit card.
Depending on your Deposit Schedule, multiple transactions may be included in a single deposit.
Deposit Timing Can Vary
The date a deposit is sent isn't always the same date it appears in your account. Bank processing times, weekends, and other factors can affect when funds become available.
Best Practices
Keep your business and verification information current.
Double-check your Deposit Method whenever your banking information changes.
Review the Transactions tab when you need to understand the breakdown of a specific payment.
Use the Deposits tab when you're trying to track money being sent to your bank account or debit card.
Choose a Deposit Schedule that works for how you manage your business.
Still Need Help?
If your question wasn't covered in this article, our Support team is happy to help. Contact us at [email protected], and we'll get you the answers you need.