Use Self Checkout to Review and Complete Your Payment
After your appointment, Self Checkout lets you review your appointment, confirm your payment details and tip, and complete checkout directly from theCut.
When your appointment is ready for checkout, you'll see the option to Complete it from your Home screen.
Complete Your Appointment
How to Use Self Checkout
Open theCut and go to your Home screen.
Find your recent appointment at the top of the screen.
When the appointment is eligible for checkout, you'll see a white COMPLETE button.
Tap the appointment if you'd like to review the full Appointment Details first.
Review your payment method and tip.
Tap COMPLETE to finish checkout.
Once checkout is complete, the appointment will move to Completed status.
Review Your Payment Before Completing
Before tapping Complete, take a moment to review the payment information shown for your appointment.
Depending on the available options, you may be able to:
Review or change your payment method
Confirm or adjust your tip
Review your service and appointment details
⚠️ Important: Make sure everything looks correct before completing checkout. Some information may no longer be editable once the payment has been processed.
Add or Adjust Your Tip
Before completing checkout, review the tip shown for your appointment.
If you'd like to make a change, adjust the tip before tapping Complete.
💡 Tip: Give your final total a quick look before completing the transaction so you know exactly what you're approving.
What Happens After I Tap Complete?
Once you successfully complete checkout:
Your appointment moves to Completed status.
Your payment is processed using the payment method selected for the appointment.
You'll be able to see the updated appointment information in theCut.
⚠️ Before publishing: Confirm whether the barber receives a specific notification when the client completes Self Checkout and whether any additional barber action is required. We shouldn't document either behavior until confirmed.
What If My Payment Doesn't Go Through?
If you're unable to complete checkout, start by checking the payment method connected to your appointment.
Make sure:
Your payment information is current.
The payment method hasn't expired.
You have another available payment method you can try, if needed.
You have a reliable internet connection.
If the payment still doesn't process, don't repeatedly submit the transaction without checking its status first.
Need to Contact Your Barber?
If something about the appointment doesn't look right, you can message your barber from the appointment.
Open the Appointment Details.
Tap Messaging in the top-right corner.
Send your message.
This can be helpful if you have a question about the service or something about the appointment needs clarification.
Self Checkout vs. Tap to Pay
These are two different ways payments can be completed on theCut.
| Self Checkout | Tap to Pay |
Who uses it? | Client | Barber |
Where? | In theCut on the client's device | On the barber's compatible device |
Purpose | Client reviews and completes checkout after an appointment | Barber accepts an in-person contactless payment |
If you're a client completing your own appointment from theCut, you're using Self Checkout.
Good to Know
Self Checkout becomes available when an appointment is eligible to be completed.
Review your payment information and tip before completing checkout.
Don't attempt another payment until you've verified whether a transaction was successful.
You can access completed appointments later through your appointment history.
Still Need Help?
If you're having trouble completing checkout or aren't sure whether your payment was processed successfully, our Support team is happy to help.
Contact us at [email protected], and we'll get you the answers you need.