Before deleting your theCut account, it's essential to address any questions or concerns you may have. This article provides guidance on the account deletion process and offers recommendations to ensure a smooth transition.
Deleting your account is permanent and cannot be reversed!
Key Elements
1. Questions or Concerns
If you have any questions or concerns regarding your theCut account, please reach out to us before deleting, we'd be happy to provide some transperancy:
In-App Support: Use the in-app support feature under Help & Resources
Email: Contact us at [email protected]
2. Preparation Before Deletion
Before proceeding with account deletion, we recommend the following steps:
Verify Appointments: Ensure you do not have any pending or confirmed/requested appointments.
Check Subscription: Verify that your PRO subscription has been downgraded to LITE to avoid charges. Manage your subscription here.
3. Account Deletion Process
To delete your account, follow these steps:
Ensure your app is fully up to date by updating it through your app store.
Go to your Account Settings > Edit Account.
Click on the small button labeled "Delete Account."
Input the email and password associated with your account.
Follow any prompts that may appear before completing the deletion process.
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4. Deleting Client Profiles Associated with Barber Accounts
If you have a client profile linked to your barber account and wish to delete just the client profile:
Click the Edit Client Profile button located below your profile image.
Choose the option to Delete Profile.
5. Troubleshooting Deletion Issues
If you encounter difficulties deleting your account:
Ensure you've switched to the specific profile you want to delete.
Check for different navigation options based on your account type (barber or client).
Always look for deletion options in the account's Edit Profile menu.