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Staying Safe on theCut: Tips for Barbers and Clients
Staying Safe on theCut: Tips for Barbers and Clients
TeamLead Lily avatar
Written by TeamLead Lily
Updated over a month ago

Security Tips

At theCut, your safety and security are our top priorities. To help protect your account and personal information, here are essential guidelines to follow when dealing with messages, links, or activities related to our platform:

General Security Tips

1. Only Use Official Channels:

  • Log in to your account exclusively through our app or official website.

  • Be cautious of entering credentials on unfamiliar pages or links.

2. Keep Login Details Private:

  • Never share your login credentials with others or input them into third-party websites or apps.

3. Recognize Authentic Messages from theCut:

  • All official communication will come via email or in-app messaging, using our domain: thecut.co.

  • If you’re unsure about a message’s authenticity, reach out to our support team for verification.

If You Spot Something Suspicious:

Verify Before You Act:

  • Always double-check the sender’s address and the website’s URL before entering any sensitive information.

Contact Support:

  • Reach out to our Support Agents immediately if you receive questionable messages or encounter unusual activity.

⚠️ Note: Our AI chatbot cannot verify the authenticity of marketing or messaging. Only a Support Agent can assist with these concerns.

Report Suspicious Activity:

  • Help us keep the community safe by reporting any suspicious behavior or messages to our team.

Our Commitment to Your Safety

We are constantly updating our systems to protect your data and keep malicious actors at bay. Your vigilance and prompt reporting play a vital role in maintaining a secure platform for everyone.

If you have any concerns or questions, don’t hesitate to contact our support team directly via the app under Help & Resources or email us at [email protected].

Thank you for helping us create a safe and reliable experience on theCut!

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